Appropriate Packaging for ReturnsUpdated 8 hours ago

Original Packaging

The best packaging for a return is the original box and packing materials if they're still available and in good shape. 

Other Packaging

If the original packaging is no longer available or intact, and your return has been approved, follow these important guidelines. 

For each type of product, carefully choose appropriate packaging to ensure safe and secure shipping:

• All Items:  Wrap the item and any detachable parts in protective materials like bubble wrap or foam, ensuring all sides are cushioned. Place it in a sturdy box with ample cushioning that fits snugly into the box to prevent shifting during transit.
  

• Delicate or Sensitive Items:  Use a sturdy, appropriately sized box with enough room to add protective padding (like bubble wrap or foam) around the item. To prevent shifting inside the box, ensure the item with sufficient padding fits snugly inside the box.

• Large, Heavy Items:  Select a heavy-duty box designed to handle the weight and size of the item. Reinforce the box with strong packing tape, and use ample cushioning materials to absorb shocks and prevent shifting inside the box. 

• Windows or Other Glass Items:  You must package the item sufficiently to protect against breakage. Use a sturdy, appropriately sized box with room to add plenty of protective padding (like bubble wrap or foam) around the item. Prevent shifting during transit with sufficient padding that secures the item snugly inside the box.

• Hazardous Items:  Some items are not returnable because they are considered hazardous materials. 

• Batteries: See the box below for details about shipping batteries:

Insurance and Tracking

When returning items worth $75 or more, consider using a trackable shipping service and/or purchasing shipping insurance. Otherwise, if your shipment is lost or damaged we cannot credit you for returned items.